苏格兰政府

挑战

的 苏格兰 政府 contract covers 68 buildings across Scotland, including 爱丁堡、格拉斯哥和阿伯丁的主要建筑. 地产的大小不一， age and complexity from major modern office complexes to remote small buildings 横跨苏格兰，包括高地和岛屿. 此外，庄园 has many different operating environments such as a Marine Laboratory in Aberdeen, Greenhouses at SASA in Edinburgh, a Data Centre at Saughton House in 从爱丁堡到阿伯丁的一个泵站.

As well as the diverse portfolio of buildings, there are many other challenges associated with working with the 苏格兰 Parliament. 这些包括访问 restrictions due to many sites having asbestos and enhanced vetting procedures. Buildings are also located throughout Scotland including rural areas and Islands which often take longer for engineers to reach. 每一个 buildings within the 苏格兰 政府’s 房地产 are also used for different purposes and therefore have different hours of use by employees and the general public, making it a challenge to plan essential services at times that cause 最小的破坏.

解决方案

我们有 自2007年起与苏格兰政府合作. 目前有170个 dedicated members of Mitie staff on the 苏格兰 政府 contract including management, helpdesk, maintenance and cleaning operatives. 此外，还有 approximately 45 Mitie staff actively supporting the contract daily including 这么多&E, 能源, waste, project management, finance, compliance, administration, HR support, payroll, IT, training, fleet management etc. Of these, our engineering team consists of 18 engineers and nine other engineering 员工(经理、财务) & 帮助台).

We provide a 24/7/365 dedicated service desk facility for the 苏格兰 政府 which is based in Rutherglen during working hours and Leeds out of hours. 的 service desk staff are familiar with the buildings and staff raising the calls. This enables us to plan and react to circa 25,000 tasks per annum across the 房地产.

苏格兰 政府 have embarked on a Smarter Workplaces project during the last five years in some of their main buildings across the 房地产. 这个项目 involves refurbishing areas within the buildings that remain occupied whilst trying to cause as little disruption as possible for the staff. 我们成功了 this project from inception to handover, and with each phase, the process 变得更加精简.

结果

一些 of the achievements and 创新s that we have implemented across the 苏格兰 Parliament contract include the introduction of innovative 科技nology, such as our MOZAIC system which collates data from each of our service lines 并以简单的交互式仪表板呈现. 这使我们能够生产 real time reports which are used to measure performance. 我们已经使用了 experience on the contract to produce a five-year asset maintenance register for the 苏格兰 政府 which assists with strategy and budget planning.

We have also implemented a proactive find and fix maintenance strategy to reduce disruption, cost and inconvenience, conducted trend analysis on reactive repairs to ensure breakdowns are minimised, and implemented innovative computer aided facility management 科技nology systems that manage the services, assets, 系统和遵从性

最后, 自2012年以来, our teams have played a pivotal role in helping the 苏格兰 政府 to achieve high standards for its 房地产 across carbon, 水和废物. 2016年8月, the 苏格兰 政府 were awarded the Carbon Trust Triple Standard Award – a unique carbon status and the only government in the world to meet this standard.